90 Day Warranty
All ICU Eyecare Solutions products are warranted against defects in workmanship and materials for 90 days from the date of purchase. This warranty does not cover damage from normal wear, including scratched lenses, or abuse. ICU Eyecare Solutions will either repair or replace, at our option, any ICU Eyecare Solutions product which is found to be defective. In the event that the same model is not available for replacement, ICU Eyecare Solutions agrees to offer the customer the choice of the three most similar models (of equal or greater value) for the purpose of satisfying this warranty. ICU Eyecare Solutions will honor this warranty regardless of place of original purchase. To initiate a warranty return, please call our customer service department at 800.435.5747.
Returning for refund or exchanging product purchased from icueyewear.com
Within 60 days of your original purchase, ICU Eyecare Solutions will gladly accept returns, for any reason, of unused merchandise purchased at www.icueyewear.com. Refunds must be accompanied by the ICU Eyecare Solutions Return Authorization Form. The ICU Eyecare Solutions Return Authorization Form can be found by clicking here. Your refund will be made to the card used during the original purchase. Shipping charges are non-refundable. It is the customer’s responsibility to pay for any cost incurred to return an item or items. Items can be returned via the customer’s choice of carrier i.e. USPS, UPS or FEDEX. ICU Eyecare Solutions can only accept returns or exchanges of items that were purchased on www.icueyewear.com. To initiate a product return, please call our customer service department at 800.435.5747.
If you purchased an item from a retail store (not www.icueyewear.com), and you wish to return the item for a reason other than a warranty claim, the item should be returned or exchanged directly with that store. Each store may have a different return policy, so please check the location where you originally purchased your glasses.
Please note that it may take up to 30 days to process your refund. If you have any questions or concerns, please contact us.
All sale merchandise is on final sale and cannot be returned or exchanged.
Returning merchandise Purchased with a gift card
Returned merchandise previously purchased with an ICU Eyecare Solutions or an ICU Eyewear gift card will be credited to the original gift card.